The following criteria must be met to qualify for a refund:

• A gift card is invalid before the customer was able to use it, or
• A gift card has no balance or an inferior balance to the initially stated value on the card before the customer was able to use it.

If the conditions listed above are not met, we reserve the right not to issue a refund.

In the case of an invalid card, the card must have been invalid before it could be used by the customer. Please note that if a customer attempts to use a valid gift card on an online purchase, and the online retailer voids the gift card for any reason (such as their Terms & Conditions being breached or the purchase being suspected of fraud) we will not be held liable or responsible for any losses nor will we be able to provide a refund or replacement.

In the case of a card with an insufficient balance, the card must have had no balance or an inferior balance to the initially stated value on the card before the customer was able to use it.

In the event of any cards which have issues for any reason, we will launch an investigation to determine if qcgc.io  is liable for the card. An investigation may last up to 14 days. If after the investigation it is determined that qcgc.io should not be liable for the card, then qcgc.io reserves the right not to provide a refund or replacement.

It’s important to note that if you need to return, exchange, or obtain a credit for anything you bought using this gift card, the merchant’s policies, terms, and conditions for gift card purchases will apply. These policies may change at the discretion of the merchant. If you do need to return or exchange an item, you might only be eligible to receive store credit. You can contact each merchant directly for more information.

It’s also important to review the merchant’s website to understand their redemption terms before you buy a gift card on qcgc.io You should always ensure that you are abiding by the merchant’s Terms & Conditions while using gift cards. If you encounter any problems redeeming the gift card as a result of the merchant’s restrictions or policies, including the merchant canceling or voiding the gift card due to you violating their Terms & Conditions, qcgc.io will not be responsible for providing a refund.